Privacy Policy

This Privacy Policy explains how The Spa at Cashel Palace, part of Cashel Palace Hotel, collects, uses and protects your personal information when you make a booking, become a member, purchase a product, or interact with our website.

We may collect:

• Contact details (name, email, phone number, address)
• Booking information (treatment type, preferences, dates)
• Payment details (processed securely via our payment provider)
• Health information relevant to treatment suitability
• Membership records
• Website usage analytics (cookies, device information)

Your information is used to:

• Manage bookings, payments and membership accounts
• Provide tailored treatments and ensure guest safety
• Send booking confirmations, operational updates or service notifications
• Improve our services, facilities and guest experience
• Comply with legal, tax and regulatory obligations

• All data is stored securely in accordance with GDPR requirements.
• Access is limited to authorised team members.
• Payment information is encrypted and handled by certified payment processors.

We may share necessary information with:

• Secure payment providers
• Booking and membership management platforms
• Regulatory bodies when legally required

We do not sell or share personal data with third parties for marketing without explicit consent.

Information is kept only as long as required for operational, legal or accounting purposes.

You have the right to:

• Access your data
• Request corrections or deletion
• Withdraw consent for marketing
• Request a copy of your stored information

To make a request, please contact thespa@cashelpalacehotel.ie.