PROPOSED ONLINE BOOKING TERMS & CONDITIONS
BOOKINGS & PAYMENT
All treatments, Spa Days, classes, events and experiences are subject to availability. A valid credit or debit card is required to secure a reservation. Payment requirements will be clearly displayed during the booking process.
Where different payment arrangements apply to hotel residents, these will be confirmed as part of the booking journey.
CANCELLATIONS & CHANGES
We understand that plans can change. Spa treatment appointments may be cancelled or rescheduled without charge when more than 24 hours' notice is provided. Cancellations or changes made within 24 hours of the scheduled appointment time will be charged at 100% of the booking value. No-shows will also be charged in full.
Classes, events and other experiences may carry specific cancellation terms. Where these differ, they will be clearly displayed before purchase.
ARRIVAL & LATE ARRIVAL
For Spa treatments, we invite guests to arrive at least 15 minutes before the scheduled appointment time to allow time to check in and settle into the experience.
Arrival guidance for Spa Days, classes and events will be provided in the booking confirmation.
If a guest arrives late, we will always do our best to accommodate them. The treatment or experience may need to be shortened to avoid impacting the next guest, and the full booking price will remain payable.
HEALTH & TREATMENT SUITABILITY
Your wellbeing is important to us. To help us provide a safe and appropriate treatment experience, all guests are required to complete the online health questionnaire prior to arrival, providing accurate and up-to-date information regarding any medical conditions, allergies, injuries, pregnancy, medication or other circumstances that may be relevant to their treatment or experience.
If your health circumstances change after completing the questionnaire, please let our Spa team know before your appointment.
Certain treatments may not be suitable during pregnancy or for health conditions. Where this is the case, our team will be happy to recommend a suitable alternative wherever possible.
SPA & FACILITY ACCESS
Access to the Spa, thermal suite, pool, relaxation areas and other facilities is subject to the inclusions of the individual booking. The facilities and access times included will be clearly stated on the relevant treatment, Spa Day or experience page and/or booking confirmation.
Hotel residency or a Wellness booking does not automatically include access to every Spa facility unless specifically stated.
AGE REQUIREMENTS
Age requirements may vary by treatment, facility or experience.
· Guests must be 18 years or over to receive Spa treatments.
· Guests must be 16 years or over to use the thermal suite, including the jacuzzi, steam room and sauna.
· Children under 16 are welcome to use the swimming pool when always accompanied and supervised by a responsible adult.
CLASSES, EVENTS & EXPERIENCES
Classes, events and experiences are subject to availability and may have individual booking conditions. Cashel Palace may make reasonable changes to the programme, practitioner, timing or format where necessary.
If Cashel Palace cancels an experience, guests will be offered the applicable refund, transfer or alternative arrangement in accordance with the terms of that booking.
GIFT VOUCHERS
Gift vouchers are subject to the terms provided at the time of purchase and must be valid at the time of redemption. Vouchers can be used throughout the property and are not redeemable for cash. Any restrictions, expiry date and redemption conditions will be stated on the voucher or accompanying terms. BUY GIFT VOUCHERS
PERSONAL BELONGINGS
Guests are encouraged to keep personal belongings and valuables secure during their visit. Cashel Palace Hotel cannot accept responsibility for loss or damage to personal belongings except where liability cannot legally be excluded.
ACCESSIBILITY & ADDITIONAL REQUIREMENTS
We want every guest to feel comfortable and well cared for. Guests requiring assistance or adjustments are encouraged to contact our Wellness team ahead of arrival so that appropriate arrangements can be considered.
PRIVACY
This needs to be the same as existing wording on all policies about privacy of data – Seamus is sharing
CHANGES TO THESE TERMS
Cashel Palace may update these Terms & Conditions from time to time. The terms applicable to a booking will be those presented to the guest at the time the booking is made.
CONTACT US
If you have any questions about your booking, would like help to choose the right treatment or experience, or would like to discuss any individual requirements ahead of your visit, our Spa team would be delighted to assist.
Email: thespa@cashelpalacehotel.ie
Telephone: +353 62 30 630